Shipping
1. WHERE WE SHIP
Jorivalex currently delivers only to addresses in the Netherlands. Orders are shipped from our partner warehouses in Germany or France. Because your parcel travels within the European Union, there are no import duties or customs charges to pay on delivery.
2. PROCESSING TIME
We aim to process and hand over orders to the carrier within 1 business day after your payment has been received. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods, such as holidays or sales, processing may occasionally take a little longer. If your order is delayed, we will let you know.
3. SHIPPING OPTIONS AND COSTS
You can choose between two shipping options at checkout:
Free Shipping
Cost: free
Delivery time: 4 to 5 business days
Insured Express Shipping
Cost: €4.95
Delivery time: 2 to 3 business days
Your parcel arrives faster and is insured against loss or damage during transport.
Delivery times are counted in business days (Monday to Friday, excluding public holidays) and start once your order has been processed.
4. DELIVERY TIMES
The delivery times above are estimates. Most orders arrive within the stated time, but occasionally things outside our control can cause delays, such as weather conditions, high parcel volumes or problems at the carrier.
If your order has not arrived within the expected time, please contact us at support@jorivalex.com and we will look into it for you.
5. ORDER TRACKING
As soon as your order has been shipped, you will receive an email with a shipping confirmation and, where available, a tracking link. Please allow some time for the tracking information to update after you receive it.
6. CHANGING YOUR DELIVERY ADDRESS
Please check your delivery address carefully before placing your order. If you need to change your address, contact us as soon as possible at support@jorivalex.com. We will do our best to update it, but we cannot guarantee changes once your order has been processed or shipped.
If a parcel cannot be delivered because of an incorrect or incomplete address provided by you, any additional shipping costs to send it again may be charged to you.
7. MISSED DELIVERIES
If you are not at home when the carrier arrives, they will usually leave a notification with instructions. Depending on the carrier, your parcel may be delivered to a neighbour, offered again on another day, or taken to a nearby pickup point. Please follow the carrier's instructions to collect your parcel in time.
8. LOST OR DAMAGED PARCELS
We remain responsible for your parcel until it has been delivered to you. If your parcel goes missing or arrives damaged, please contact us at support@jorivalex.com. Include your order number and, if the parcel is damaged, photos of the packaging and the products. We will then arrange a replacement or refund, regardless of which shipping option you chose.
Please report damage as soon as possible after delivery, so we can resolve it quickly with the carrier.
9. ORDERS SHIPPED IN MULTIPLE PARCELS
Because our products are stored in different warehouses, an order may occasionally arrive in more than one parcel. This does not cost you anything extra. You will receive tracking information for each parcel where available.
10. CONTACT
If you have any questions about shipping or your delivery, we're happy to help.
Jorivalex
Mijnhof VOF
Noorderstraat 17, 9524 PB Buinerveen, the Netherlands
Chamber of Commerce (KvK) number: 84967056
Email: support@jorivalex.com
Phone: +31630573899