Privacy Policy
1. WHO WE ARE
Jorivalex is an online store for pet and animal supplies, operated by Mijnhof VOF. We are responsible for processing your personal data as described in this Privacy Policy and act as the data controller under the General Data Protection Regulation (GDPR).
Company name: Mijnhof VOF, trading as Jorivalex
Address: Noorderstraat 17, 9524 PB Buinerveen, the Netherlands
Chamber of Commerce (KvK) number: 84967056
Email: support@jorivalex.com
Phone: +31630573899
We are a small business run by two people, and we take your privacy seriously. We only collect the information we need, we keep it safe, and we never sell your personal data to anyone.
2. WHAT PERSONAL DATA WE COLLECT
Depending on how you use our website and services, we may collect the following information:
Contact details, such as your name, email address and phone number.
Delivery and billing details, such as your street address, postal code and city.
Order details, such as the products you bought, the order amount, your chosen shipping option and your order history.
Payment details, such as the payment method used and whether your payment was successful. We never receive or store your full card or bank details, as payments are handled by our payment providers.
Communication details, such as the content of emails, messages or phone calls you have with us.
Technical details, such as your IP address, browser type, device information and how you use our website, collected through cookies and similar technologies.
Marketing preferences, such as whether you signed up for our newsletter.
3. WHY WE USE YOUR DATA
We use your personal data for the following purposes:
To process and deliver your order. This includes confirming your order, handling payment, shipping your parcel and sending you tracking information. The legal basis is the performance of our agreement with you.
To provide customer service. When you contact us with a question, complaint or return request, we use your details to help you. The legal basis is the performance of our agreement with you, or our legitimate interest in helping our customers.
To meet our legal obligations. We are required by law to keep certain information, such as invoices and order records, for tax and accounting purposes. The legal basis is compliance with a legal obligation.
To send you our newsletter and offers. We only do this if you have given permission, or if you are an existing customer and we send you information about similar products. You can unsubscribe at any time using the link in every email. The legal basis is your consent or our legitimate interest.
To improve our website and services. We analyse how visitors use our website so we can make it easier to use and offer products our customers are looking for. The legal basis is our legitimate interest or, where required, your consent.
To prevent fraud and misuse. We may use your data to detect and prevent fraudulent orders and protect our store. The legal basis is our legitimate interest.
4. WHO WE SHARE YOUR DATA WITH
We only share your personal data when it is necessary to run our store and serve you. This may include:
Shipping carriers and our partner warehouses in Germany and France, so your order can be packed and delivered.
Payment providers, so your payment can be processed securely.
Our webshop platform and hosting providers, which store our website and order information.
Email and customer service tools, which help us communicate with you.
Analytics and advertising services, where you have given permission through our cookie settings.
Our accountant and government authorities, where the law requires it.
We make agreements with these parties to make sure your data is handled carefully and only used for the purpose it was shared for. We never sell your personal data.
Some of our service providers may process data outside the European Economic Area. When this happens, we make sure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
5. COOKIES
Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device when you visit a website.
Necessary cookies make our website work properly, for example by keeping track of your shopping cart and checkout. These are always active.
Analytical cookies help us understand how visitors use our website so we can improve it.
Marketing cookies allow us and our partners to show you relevant advertisements.
We only place analytical cookies that affect your privacy and marketing cookies after you have given permission through our cookie banner. You can change or withdraw your permission at any time, and you can also delete cookies through your browser settings.
6. HOW LONG WE KEEP YOUR DATA
We do not keep your personal data longer than necessary.
Order and invoice details are kept for 7 years, because Dutch tax law requires us to.
Customer service messages are kept for as long as needed to handle your question or complaint, and for a reasonable period afterwards in case you contact us again.
Newsletter details are kept until you unsubscribe.
Cookie data is kept for the period described in our cookie settings.
7. HOW WE PROTECT YOUR DATA
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses a secure SSL connection, which you can recognise by the lock icon in your browser's address bar. Access to customer data is limited to the people who need it to do their work.
If you believe your data is not properly secured, or if you notice signs of misuse, please contact us straight away at support@jorivalex.com.
8. YOUR RIGHTS
Under the GDPR, you have the following rights:
The right to access the personal data we hold about you.
The right to have incorrect or incomplete data corrected.
The right to have your data deleted, unless we are legally required to keep it.
The right to restrict the processing of your data.
The right to object to the processing of your data, including for direct marketing.
The right to receive your data in a structured, commonly used format, and to have it transferred to another party.
The right to withdraw your consent at any time, where processing is based on consent.
To use any of these rights, send an email to support@jorivalex.com. To protect your privacy, we may ask you to confirm your identity before we act on your request. We will respond within one month.
If you are not satisfied with how we handle your personal data, please let us know so we can try to resolve it together. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. CHILDREN
Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16 without permission from a parent or guardian. If you believe we have collected such data by mistake, please contact us and we will delete it.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example when our services change or when the law requires it. The most recent version will always be available on our website. We recommend checking this page regularly.
11. CONTACT
If you have any questions about this Privacy Policy or how we handle your data, we're happy to help.
Jorivalex
Mijnhof VOF
Noorderstraat 17, 9524 PB Buinerveen, the Netherlands
Chamber of Commerce (KvK) number: 84967056
Email: support@jorivalex.com
Phone: +31630573899